ORDERING & PAYMENT
RETURNS & CANCELLATIONS
TERMS & CONDITIONS
PRIVACY & SECURITY
All Monartti jewellery is guaranteed for 6 months from the date of purchase. This means that Monartti guarantees to replace or repair your jewellery should there be a defect due to original workmanship. This guarantee does not cover product damage that may have resulted from normal wear and tear or accidental damage or mistreatment of your jewellery. This guarantee does not cover jewellery cleaning.
If you detect a fault with your jewellery purchased from Monartti within the guarantee time, you should inform us via email firstname.lastname@example.org and when asked return your item to our dedicated workshop at:
105 Victoria Street,
Hertfordshire AL1 3TJ
Within your email please provide your contact details (name, address, phone, email), order number and a brief explanation of the issue and repair requirements.
We aim to complete all the repairs within 10-14 days from the moment we receive it however, we cannot be held responsible for any further delays. You will be promptly notified of any delays.
Examples of defects due to original workmanship:
Faulty catch, poor soldering, poorly set gemstones, badly finished metal with sharp edges.
Examples of defects due to mishandling:
Damaged metal or gemstones due to contact with corrosive substances, scratches on the surface of metal, resin, leather or gemstones due to knocks or scratches, snapped chain, lost pendant due to poorly fastened chain or choker.
Jewellery repair outside of our guarantee
If your Monartti jewellery is damaged outside of the term of this 6 month guarantee and needs repairing, or is in need of professional cleaning or restoration, we are more than happy to provide you with advice and quotation. For repairs and restoration inquiries outside of our guarantee period please contact our jewellery & watch specialist directly at:
Robert James, Jewellery & Watches
tel: 0172 7859 234
All repairs are guaranteed for 12 months. This covers workmanship and materials and applies from the time you receive your repaired item.